Submitting a case is simple. Click the button below to open our secure intake form. You'll be asked for your contact details, the type of device, and a short description of the problem — everything we need to evaluate your media and give you a clear, no-obligation quote.
What you'll need
- Your name and the best phone number and email to reach you
- The type of device — hard drive, SSD, RAID/NAS, flash drive, SD/CF card, laptop or Mac
- A short description of what happened and what symptoms you're seeing
What happens next
- We confirm your request and let you know how to get the device to us — drop off at one of our three Valley locations, or ship it in
- A certified technician performs a free evaluation and identifies exactly what's recoverable
- You receive a fixed quote and a recoverable-file expectation — nothing proceeds until you approve
Drive making noise? If your drive is clicking, grinding or beeping, power it off now and note it on the form — continuing to run a damaged drive can turn a recoverable case into a lost one.
Ready when you are. Start your free evaluation.
Submit your case →